Quality & Compliance

IPRS Health prides itself on its strong clinical governance structure, which ensures we remain clinically focused and at the forefront of clinical practice and excellence. Our quality agenda is led by the IPRS Group Clinical Board and Senior Management Team, which both directly report into the IPRS Group Board of Directors.

IPRS Health is currently undertaking the application process to become SEQOHS Accredited. This accreditation was only opened up to Occupational Health Physiotherapy providers in the latter part of 2015. 

IPRS Health is the only physiotherapy and rehabilitation provider to simultaneously hold accreditation for both the ISO9001 and ISO27001 Standards.

IPRS Timeline July 16

Clinical Board

The IPRS Group Clinical Board consists of key clinical staff and external specialists from academia, a medical consultant and client representatives.

The clinical board is responsible for:

  • Clinical Governance
  • Reviewing latest guidelines
  • Formulating new policies
  • Training and professional development
  • Signing off new policies and procedures
  • Signing off new clinical pathways

There is an experienced, senior clinical management team underneath the board working hard to continually improve clinical services, processes and policies by keeping up-to-date with professional training and development and national guidelines, ensuring that IPRS Health is at the forefront of clinical excellence and practices.

Clinical Audit and Assurance

IPRS Health has a comprehensive annual Clinical Audit programme to evaluate and improve our service delivery with regards to patient safety and best practice.

Every clinical report is audited against standards for both report quality and clinical excellence. These audits are carried out by our dedicated team of highly experienced clinicians, to ensure that the recommendations passed on are both clinically and cost effective.

ISO 27001 Information Security

IPRS Health was proud to achieve the accreditation to ISO/IEC 27001, the Information Security Management System standard, at the end of 2014.

ISO/IEC 27001 has helped us to identify the risks to our information security and put in place appropriate controls to competently manage and reduce them. Therefore in order to gain this very high standard we have had to evidence a full range of controls to show the organisation’s compliance to DPA, professional standards and current legislation.

IPRS Health has worked hard to build a culture of security throughout the business at all levels, with staff, suppliers, stakeholders and clients, which in turn has helped to improve the consistency of service delivery, enhance customer satisfaction and overall maintain high client retention levels.

ISO 9001 Quality Management

Along with the ISO/IEC 27001 accreditation IPRS Health also achieved ISO 9001, the Quality Management System standard, at the end of 2014. In order to gain this very high standard we have had to demonstrate our ability to consistently provide services that meet customers' needs and applicable statutory and regulatory requirements, and our commitment to enhance customer satisfaction, including processes for improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.

There are seven quality management principles that IPRS Health has fully integrated within every aspect of their business:
+Customer focus
+Leadership
+Engagement of people
+Process approach
+Improvement
+Evidence-based decision making
+Relationship management

SEQOHS

Accreditation for Occupational Health Physiotherapy providers was made available in the latter part of 2015 and IPRS Health is currently undertaking the application process to become SEQOSH Accredited.

We will update you via this page with progress on our accreditation status.

Management Information

IPRS Health is able to provide a wide range of Management Information (MI) to clients, which can be presented in an analysed format, or in a raw data format.

IPRS Health is able to benchmark the employer’s referral and injury data against National Statistics, HSE published data and industry averages specific to the client’s sector.

Among the benchmarking and referral analysis, our MI will cover:

  • Referrals by department / area / company division
  • Referrals by demographics –Age/Gender
  • Treatment path
  • Referrals by stated injury cause
  • Referrals by injury status – work related, work exacerbated, non-work related
  • Referrals and discharges by month
  • Working days saved per month – absence management
  • Referrals by injured body area/condition
  • Average number of treatments per case and/or by injury type
  • Average days on scheme – lifecycle of treatment
  • Average costs per case(as required)
  • Average costs per treatment plan (as required)

For further information on how IPRS Health can present accurate, intelligent and meaningful management information please click here.