We would love to hear from you...

If there is something you need to ask, or something you want to say, you are in the right place. Whether you’re happy with our services and want to let us know, or you’re unhappy with something and need to complain, we want to hear your feedback.

If someone has gone ‘above and beyond’ or we’ve done something well, please tell us. That way we can share your praise with those who deserve it. Positive feedback helps build team morale and allows us to share good practice to make positive changes.

That said, no matter how hard we try, we know things don’t always go to plan, and if you’re not satisfied with something we’ve done, we’d like to try to put things right and improve. Making a complaint won’t negatively impact your care; in fact, it can only make it better.

IPRS Health listens to its customers, treats them fairly, and is honest when there’s been a mistake.  It is our policy to welcome feedback of any kind; we take your comments, good and bad, as opportunities to learn, to change, and to grow, to provide better services for all our customers.

If you would like to make a suggestion, give us a compliment, or make a complaint you can contact IPRS Health by phone, by email, by letter or in person, using the details shown. Alternatively, please use the form below to get in touch.

If you are a recruiter, please do not use the below form or the email us button to forward a candidate, please get in touch with our Recruitment Lead at Beverley.Lambert@IPRSGroup.com.

Please be aware that this website enquiry form goes to a central inbox in order to respond to questions related to our services. This website enquiry form should not be used to make personal enquiries related to immediate mental health needs related to crisis support.

If you feel that you need support with your mental health please call your GP (or your GP out of hours service) or contact the Samaritans on 116 123.

If you are experiencing a crisis, and you feel unable to keep yourself safe, you should, visit your local accident and emergency department or call 999.