Customer Service Advisor< Back

Salary: £16,286  - £19,086 per annum with Yearly performance related Salary increments

Full time - 40 hours per week

Hours: Flexible working shift pattern to promote work/home life balance with hours between 8.30am and 5.00pm Monday to Friday.

Overtime available if interested, up to 8pm and Saturday 8.00am to 1.00pm

IPRS Health are looking for a full time Customer Service Advisor to join our fast paced Customer Service team. We are looking for individuals who are friendly, displays an excellent telephone manner, hardworking and a real interest in Customer Service within our call centre environment.

You will be dealing with inbound & outbound calls alongside general administration tasks.

On successful completion of your probation you will receive training from our in-house physiotherapy team on our bespoke triage model. This training will enhance your skills and allow you the opportunity to assist patients on their road to recovery.

IPRS is an award winning company including winner of Best Employer Award at the EADT awards 2018, Best Employer Platinum Accreditation following the positive results from our 2021 employee engagement survey. Customer Service Award 2019, SOM Outstanding Occupational Health Initiative 2020 and The Guardian Advancing Healthcare Award 2020.

At IPRS we pride ourselves on supporting and developing our employees both professionally and personally. The successful candidate will be supported in this role with specific training, support and mentorship to ensure continual professional development and the opportunity to grow and further a career within IPRS Health.

Benefits of working for IPRS:

  • Competitive salary package plus performance related increments
  • Opportunity to undertake an apprenticeship
  • Flexible working shift pattern to promote work/home life balance with hours between 8am and 8 pm Monday to Friday.
  • 21 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service
  • Holiday Buy-Back and Sell-Back Scheme
  • Option to work from home – subject to T+C’s
  • Membership of the Company pension scheme
  • Access to an NVQ Qualification for personal and professional development
  • Access to IPRS Group physiotherapy scheme
  • Health Cash Plan, Dental, Optical, Flu jab & much more
  • Recruit a Friend scheme worth up to £500
  • Above and Beyond Awards
  • Employee Assistance Programme providing confidential counselling
  • Recruit a Friend bonus scheme – up to £1,000

Successful applicants will undergo a telephone interview before attending a face to face interview at our Contact Centre in Little Blakenham.

We have a limited number of positions available and will begin shortlisting and interviewing appropriate candidates prior to the closing date, so we recommend that you do not delay in applying.  Our office is in a rural location, therefore please check before applying as public transport is minimal and a driving licence will be required.

The job description and person specification are attached, and for any queries not answered please do not hesitate to contact Grace Boggis or Louise Bullard via email  grace.boggis@iprsgroup.com / louise.bullard@iprsgroup.com.

We look forward to hearing from you!