Customer Service Advisor< Back

Salary: £20,260 per annum with Yearly performance related Salary increments

Full time - 40 hours per week to include rotational Saturday 8am to 1pm.

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IPRS Health are looking for a full time Customer Service Advisor to join our fast paced Customer Service team. We are looking for individuals who are friendly, displays an excellent telephone manner, hardworking and a real interest in Customer Service within our call centre environment. 

We are offering a salary of £20,260 rising to £20,800 following successful completion of your probationary period.

You will be dealing with inbound & outbound calls alongside general administration tasks.

On successful completion of your probation you will receive training from our in-house physiotherapy team on our bespoke triage model. This training will enhance your skills and allow you the opportunity to assist patients on their road to recovery.

At IPRS we pride ourselves on supporting and developing our employees both professionally and personally. The successful candidate will be supported in this role with specific training, support and mentorship to ensure continual professional development and the opportunity to grow and further a career within IPRS Health.

Benefits of working for IPRS:

  • Competitive salary package plus performance related increments
  • Opportunity to undertake an apprenticeship
  • Flexible working shift pattern to promote work/home life balance with hours between 8am and 8 pm Monday to Friday.
  • 25 days Annual Leave (increasing with completed years’ service) plus 8 days Bank Holiday
  • Holiday Buy-Back and Sell-Back Scheme
  • Option to work from home – subject to T+C’s
  • Membership of the Company pension scheme
  • Access to an NVQ Qualification for personal and professional development
  • Access to IPRS Group physiotherapy scheme
  • Health Cash Plan, Dental, Optical, Flu jab & much more
  • Recruit a Friend scheme worth up to £500
  • Above and Beyond Awards
  • Employee Assistance Programme providing confidential counselling
  • Recruit a Friend bonus scheme – up to £1,000

Successful applicants will undergo a telephone interview before attending a face to face interview at our Contact Centre in Little Blakenham.

We have a limited number of positions available and will begin shortlisting and interviewing appropriate candidates prior to the closing date, so we recommend that you do not delay in applying.  Our office is in a rural location, therefore please check before applying as public transport is minimal and a driving licence will be required.

The job description and person specification are attached, and for any queries not answered please do not hesitate to contact Lesley Clarke or Louise Bullard via email  lesley.clarke@iprsgroup.com / louise.bullard@iprsgroup.com.

To apply for this role, please click apply and complete our online application form.

We look forward to hearing from you!