Customer Service Advisor< Back

Salary: £16,286 - £19,086 per annum (pro-rata for part time hours)

Hours: Full and part time opportunities available. 40 hours per week for full time roles; minimum 20 hours per week for part time roles. Hours available Monday - Friday, 8am - 8pm and Saturday 8am - 1pm

Closing date: 08/01/2021

IPRS Health are looking for a Customer Service Advisor to join our friendly Customer Service team. We are looking for a hardworking individual who displays an excellent telephone manner and a real interest in Customer Service.

In this role, you will be dealing with inbound & outbound calls alongside general administration tasks.  

On successful completion of your probation, you will receive training from our in-house physiotherapy team on our bespoke triage model. This training will enhance your skills and allow you the opportunity to assist patients on their road to recovery.

Benefits of working for IPRS Health:

  • Competitive salary package plus performance related increments
  • Flexible working shift pattern to promote work/home life balance
  • Option to work from home (subject to Terms and Conditions)
  • Opportunity to complete an NVQ to aid personal and professional development
  • Employee Assistance Programme providing confidential counselling
  • Access to IPRS Group physiotherapy scheme
  • Health Cash Plan, Dental, Optical & much more
  • Company Pension
  • Free Winter Flu Vaccinations
  • Cycle to Work Scheme
  • 21 days annual leave (increasing with completed years’ service) plus 8 days bank holiday
  • Holiday Buy-Back Scheme
  • Recruit a Friend scheme worth up to £1000
  • Above and Beyond Awards
  • Free parking at our Head Office

For more information about working for us and details of your full benefits please visit: www.yourfuture-iprshealth.com

IPRS Health is an award winning company including winner of Best Employer Award at the EADT awards 2018, Customer Service Award 2019, SOM Outstanding Occupational Health Initiative 2020 and The Guardian Advancing Healthcare Award 2020.

As a company, IPRS Health believe in improving our society and are committed to charitable events. We are proud to be able to say that in 2019/2020 we raised over £8,000 for our chosen charity with events based around the country.

Successful applicants will undergo a telephone interview before attending a face to face interview at our Head Office (in Little Blakenham).

The job description and person specification are attached, and for any queries not answered please do not hesitate to contact Lesley Clarke (Service Delivery Manager) via email: Lesley.clarke@iprsgroup.com

In order to apply for this role, you are required to complete the accompanying IPRS Application Form which can be downloaded on the right hand tab of this advert. Please submit your completed application form to hr@iprsgroup.com

We have a limited number of positions available and will begin shortlisting and interviewing appropriate candidates prior to the closing date, so we recommend that you do not delay in applying.

We look forward to hearing from you!