Injury Claim Management

IPRS Health provides bespoke injury prevention and rehabilitation solutions for insurers and third party administrators. Working with the major insurance groups in the UK, IPRS Health provides two types of services to insurers Claims Mitigation Rehabilitation and Claims Handling Services.

These products and services are designed to reduce the duration and cost of claims, in addition to providing individual rehabilitation in the clinically shortest and safest time possible.

IPRS Health provides solutions for the following insurance products:

  • Employers Liability
  • Public Liability
  • Creditor
  • Income Protection
  • Private Medical Insurance
  • Group Personal Accident
  • Motor Insurance

IPRS Health are able to design and implement a bespoke solution for each of the above sectors and to our clients. Our "standard" service for claim management is shown below:

patient pathway


Musculoskeletal Telephone Triage & Case Management Service

The IPRS Health Musculoskeletal Telephone Triage service is undertaken by employed Chartered Physiotherapists known as Clinical Case Managers. The telephone assessment is conducted to provide immediate reassurance to the patient by providing them with an initial understanding of their condition and to supply a first response / “first aid” to them.

Upon completion of the clinical triage call the IPRS Health Physiotherapist creates a clinical treatment plan for the patient and establishes a timeframe for recovery. This treatment plan is based on evidence based medicine and would normally be one of, or a combination of the following:

  • Virtual Rehabilitation
  • Education Assessment
  • Face to Face Physiotherapy
  • Specialist/Diagnostic Services

Virtual Rehabilitation

IPRS Health Virtual Rehabilitation is a telephone and online based clinical technique developed on evidence-based principles to provide injured people with effective and reliable clinical guidance and web-based support materials to assist their recovery. This allows patients to receive the appropriate treatment for their injury very quickly in the comfort of their own environment when convenient for them, without the need to visit a clinic.

Key aspects of Virtual Rehabilitation:

  • Clinical advice and information including a freephone helpline.
  • Full access to (online personal advice and symptom checker)
  • Regular follow-up calls with the patient by their assigned Clinical Case Manager to monitor progress and adapt the treatment / exercise plan as required.
  • Provision of IPRS Health Personal Rehab Packs posted to patients address with therapeutic supplies to aid their recovery (theraband, cooling gel) 
  • Prescribed home exercise plans (including access to award-winning virtual exercise website to view video exercises prescribed for the patient by their Clinical Case Manager. The videos have narration for ease of performing the exercise programme. (Printed information and exercise packs are also available).Physitrack ecosystem

Face-to-Face Rehabilitation

IPRS Health understands the importance of providing our corporate client’s employees with high quality and easy to access face-to-face treatment. Delivery of face to face physiotherapy is achieved through our extensive fully audited Clinical Network of Partner and Associate Practices, at one of IPRS Health own “open” clinics across the UK, or an onsite clinic at a client’s premises. IPRS Health’s average travel distance to a clinic across the UK is 5-miles.

All our employed Physiotherapists are members of the Chartered Society of Physiotherapy and the Health & Care Professions Council, and all our employed staff are members of the Association of Chartered Physiotherapists in Occupational Health & Ergonomics.

Rehabilitation Plus

For more information on our specialist services please click on the below links: