With over 16 years’ experience in business operations, Emily brings a strong track record in leading change, embedding effective processes, and delivering successful client implementations. PRINCE2 and Agile qualified, she combines structured project delivery with a pragmatic, people‑focused approach.
Emily leads the Development, Customer Service and Supply Chain functions, working closely with service leads to shape, enhance and continuously improve services, ensuring they remain effective, scalable and aligned to both client and organisational needs.