I am delighted to be writing this first Spotlight article for our newly launched client newsletter. The aim of this newsletter is to keep everyone up to date on the provision of our health services. The last 12-months has been a busy one for IPRS Health with the launch of some new digital services to aid our patient care, launch of new clinical services, new staff members joining our team and new clients utilising our services.
We launched our digital health services which went live early 2017. These services include the use myIPRSHealth (online self-help educational portal), our visual and virtual triage, webinars and online exercise prescription and outcome measure software. The use of the new visual triage is built into our new patient App. This new market leading service allows our telephone triage physiotherapists and CBT Therapists to undertake telephonic assessments while “visually” seeing the patient and vice versa. Not only were we the first provider to launch this service within the Physiotherapy market, but I am pleased to announce that this service was awarded Rehabilitation Initiative of the Year (Provider) at this month’s Rehabilitation First Awards (picture below).
We're also proud to announce that this digital strategy won another award, with Vitality Health for Most Innovative Supplier.
The latest development in process is an e-triage service where patients will be able to access a self-triage website where the clinically designed matrix will direct them in to the appropriate clinical pathway. Automating the triage service will mean a significant cost saving to clients while further reducing touch points leading to a simpler, more convenient patient journey.
As well as launching new services we continue to improve on those existing online services. For those of you utilising our online referral portal to send us referrals, I am pleased to advise we have made some significant user improvements to this portal including the ability to user your e-mail as your login username, view your password when typing in and finally all users can change their passwords to something more memorable. Hopefully you agree, these are all positive improvements.
These continuing digital improvements are evolving our remote management service which offers a focus on digital remote management, which IPRS Health see as the future of musculoskeletal and psychological rehabilitation.
Alongside those awards won for our digital strategy in January bHeard recognised IPRS Health as 'One to Watch' and in June IPRS Health's parent company; IPRS Group were named, by the London Stock Exchange, as one of the Top 1000 Companies to Inspire Britain. The 1000 Companies to Inspire Britain report identifies the "fastest-growing and most dynamic small and medium sized businesses (SMEs) across the UK" and we're extremely proud to have been included within this list.
We have been delighted to support our two charities through the year - Mind & ActivLives Suffolk. Our employees have taken part in marathons, quizzes, raffles, pumpkin carving and BBQs to help raise money for these two great charities. For 2018 IPRS Health are delighted to announce we will be raising money for Great Ormond Street Hospital.
Above: Gayle Oakes (Clinical Lead of Case Management) and members of her Clinical Audit Team raise money for Mind at this years Great North Run.
In terms of new staff, we’ve had two new members join our Mental Health team as we look to expand and grow this aspect of the business. Welcome, Christine (Chris) Wright and Meloney Brimblecombe.
Chris is an experienced Mental Health Nurse and Cognitive Behavioural Psychotherapist. Throughout her career, Chris has worked to set up new services, including the NHS, CBT service at Doncaster (now RDASH), an independent community rehabilitation hospital (where she was also the Registered Manager), and an independent medium secure unit. She has also worked as a Deputy Nurse Director and Operations Manager at a low secure hospital for women. Chris trained in Dialectical Behaviour Therapy (DBT), whilst working with women with forensics and when she returned to a full time CBT role, she completed parts 1,2 and 3 in Eye Movement Desensitisation and Reprocessing (EMDR), a specialised therapy used for Trauma processing.
Meloney’s background is in psychology which lead to her training in cognitive behaviour therapy for adults. Before starting her role with IPRS Health she worked in both mental health with adults and older adults, including substance abuse. She also worked with general medicine patients. She has worked in IAPT and the private industry for the last couple of years and is currently studying for a doctorate which considers ways we can reduce DNAs and drop-outs in therapy. Her interest in digital therapy and its development as well as mindfulness and its application with technology was a great fit for IPRS Health and our technological innovations.
While speaking about staff changes, this year also saw the formation of the newly appointed Supply Chain team, which you can read about in this quarter’s Spotlight feature.
I am also delighted to welcome a couple of new members to my Client Relations Team in recent months. We will have a “focus” on each Client Relationship Manager in future editions of this newsletter, so keep your eye out next quarter.
I hope you enjoy this first edition and thank you for your ongoing support.
Marc Holl (Commercial Director)