Telephone Physiotherapy Assessment

The IPRS Health Physiotherapy Telephone Assessment service is undertaken by employed Chartered Physiotherapists known as Clinical Case Managers. The telephone assessment is conducted to provide immediate reassurance to the patient by providing them with an initial understanding of their condition and to supply a first response / “first aid” to them. 

Conducting a telephone assessment upon referral allows us to explore all treatment options for patients, including Virtual Physiotherapy.

How does it work?

At the point of referral patient's can book a time slot that suits them to undergo their assessment. The assessment which lasts around 30 minutes cover the patient's injury, their medical history and their beliefs and expectation to help mutually agree on the best treatment for them. The call can be completed through a telephone or video call.

Upon completion of the assessment the IPRS Health Physiotherapist creates a clinical treatment plan for the patient and establishes a timeframe for recovery. The patient will then either begin a course of Virtual Physiotherapy or be referred to a practice for Face to Face Physiotherapy.

Why have a telephone assessment?

We believe there are countless benefits in using our Physiotherapy Telephone Assessments, including:

  • Access to clinical advice in just 1 day
  • Ensures the patient receives the most appropriate treatment
  • Enables patients to better understand their injury
  • All Physiotherapists must have at least 3 years of professional experience, ensuring our patients have access to the best clinical care
  • All referrals are case managed by IPRS Health, ensuring clinical quality


We'd love to hear from you! If you're interested in discussing how our physiotherapy telephone assessment services can benefit your business, get in touch with our friendly team here. or start a Live Chat (9am-5pm).

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Clinically Audited

Every referral into our Physiotherapy telephone assessment service is fully audited to ensure consistent clinical excellence. All calls are recorded and are subject to our stringent audit cycle with every report submitted to IPRS Health subject to audit to ensure clinical effectiveness and appropriateness. 

Why choose IPRS Health?

Quality  |  Clinically focused  |  Flexible  |  Innovative

Award-winning quality provider
24 years experience of absence management
Innovative digital healthcare products
Detailed reporting and analytics
Tailored solutions designed for your needs
Largest network of clinical treatment
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